Terms of service.
Set out here are the Terms and Conditions on which we base the provision of services that The Aesthetic Training Rooms LTD provide to their delegates. Please ensure that you have read and fully understood them prior to booking a training course. The Aesthetic Training Rooms LTD reserves the right to alter these terms at any time, without warning, as we see fit.
Training courses
Please be advised that to secure your place on a training course will require a booking fee. The full fees need to be paid at least 14 days prior to the commencement of your training course. This booking fee is non-refundable but can be transferred to a different course at The Aesthetic Training Rooms LTD discretion. If you are unable to attend your chosen training course, and your place is unable to be filled, your booking fee and/or course fees are forfeited.
Please note that the hands on, face to face training is carried out in Newcastle upon Tyne, UK. We do not provide online/zoom/facetime practical sessions. It is the delegates responsibility to ensure they can attend this location.
It is the delegate’s responsibility to provide a correct email address to enable them to receive an email confirmation with information on course, location, date and time on receipt of your booking fee.
Cancellation policy and late arrivals
If you need to cancel or re-schedule your course, we ask for 4 weeks notice. Failure to do so will result in you losing your booking fee. This enables us to avoid inconvenience to our clinicians and models, and will hopefully enable us to fill your place on the course. Any cancellations within 4 weeks may mean your booking/course fee is forfeited if your place is unable to be filled. Any candidate to fill your place must meet the minimum requirements of the course to enable to place to be transferred to them.
We do our best to accommodate late arrivals. However, if you have missed a significant part of the course we would be unable to admit you to start due to disruption to the other delegates and models. In this case your course fee would be forfeited and rescheduling/rebooking would be at the discretion of The Aesthetic Training Rooms LTD.
Treatment suitability and Results
Our clinicians will assess prospective models as to whether a treatment is suitable for them, and discuss how likely it is to be successful, prior to any treatment being carried out. We reserve the right to refuse treatment to models if the treatment is deemed as not suitable for any reason, not likely to be successful, or if there are concerns with regard to patient expectations or patient compliance. Please be aware that individual results for any treatment may vary from person to person and that results are not guaranteed.
It is necessary that you follow our guidance on preparation for treatments that require a specific protocol. Failure to follow the preparation protocol may result in cancellation of your treatment in order to minimise poor results.
Covid19
Please be advised that if a lockdown is enforced any face to face courses will be rescheduled and your associated fees transferred to a new, mutually convenient, date. Should a complication (any complication described in consent and others) arise for any of our models and a lock down is enforced, face to face consultations will not be possible and any assessment, management and support can only be provided by telephone or video call, remotely.
Corrective procedures will not be possible until lockdown is released. This also may mean that if the accepted review period for toxin (Azzalure) has passed, further administration of the toxin may not be possible until the 12 week period when it would be appropriate for the next full treatment. If this risk is unacceptable to our patients, we advise they should not proceed. No refunds or financial compensation can be offered for these circumstances beyond our control. By booking a treatment you are accepting these risks and terms.
Due to possible inflammatory complications involving the Covid19 vaccine and Dermal Fillers we are not able to provide Dermal Fillers to patients 2 weeks BEFORE they receive the Covid19 vaccine or within 3 weeks FOLLOWING the vaccine. We may ask you to provide evidence of the date you have received the vaccine to ensure you are treated outside these times.
Children
Children cannot be brought to any training courses by delegates or models.
Liability
The Aesthetic Training Rooms LTD will not be liable in contract, or otherwise, for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the delegate or patient.
It is the delegate/patient’s responsibility to ensure that he/she provide The Aesthetic Training Rooms LTD with all the relevant medical details and history prior to each treatment. The Aesthetic Training Rooms LTD will not be liable for any damage that occurs as a result of the delegate/patient’s failure to disclose such details.
We are insured to treat patients of 18 years and over. You may be asked to provide ID to prove your age. If you are not able to prove your age then treatment may be refused.
The delegate/patient agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, The Aesthetic Training Rooms LTD regarding the care of a treated area.
After medical treatments, patients may receive a follow up appointment, usually within 2-4 weeks of the medical procedure. Any corrective work, or any added treatment deemed necessary by the clinician and the patient, is provided at the follow- up appointment. The Aesthetic Training Rooms LTD are not responsible for any further claims by the patient in relation to the aesthetic treatment. If the patient has any further queries or complications they agree to contact, and attend, The Aesthetic Training Rooms LTD prior to attending any other clinic or healthcare provider.
Discounts, Product rewards or Thank You vouchers
Not to be used in conjunction with any other offer or promotion.
Applicable to new and existing clients.
One voucher per person.
The voucher should be surrendered upon purchase of the treatment.
Offer is subject to patient suitability for the treatment.
Voucher is non-transferrable and cannot be exchanged for money
Gift Cards and Vouchers
Use of Gift Cards and Gift Vouchers against treatments, products and packages, will require the provision of the card or voucher before the expiry date stated on the card/voucher. They are transferable, but not exchangeable for money.
Your right to complain
The Aesthetic Training Rooms LTD is committed to treating all its delegates/models appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at The Aesthetic Training Rooms LTD, you are entitled to log a complaint. For privacy and data protection reasons, you are required to do this in writing by a signed letter sent by post or a scanned signed letter sent by e-mail from your own account. You will need to send in the complaint letter to:
The Aesthetic Training Rooms LTD, Unit 33, North Tyne Industrial Estate, Whitley Road, Benton, Newcastle upon Tyne, NE12 9SZ or e-mail your scanned, signed letter to training@theaesthetictreatmentrooms.co.uk
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. You will receive a letter or e-mail within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager and their line manager.
In the case of a treatment-related complaint, the matter will be discussed with the relevant practitioner/s and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. The Aesthetic Training Rooms LTD aim to provide you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.
Refund Policy
The Aesthetic Training Rooms LTD will not provide refunds on courses or treatments that have been provided in good faith with all appropriate procedures and consents. However, we may, at our discretion provide an alternative/corrective treatment if we deem it justified.